At ZZ Jewels, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, our refund and return policy is designed to make the process as simple and straightforward as possible.
1. Return Eligibility
To be eligible for a return, please ensure that:
The item is unused, unworn, and in the same condition that you received it.
The item is in its original packaging, including all tags, boxes, and certificates.
The return is initiated within [insert number] days of the delivery date.
2. Non-Returnable Items
Certain items are not eligible for return, including:
Custom or personalized jewelry.
Items purchased on final sale or with a clearance discount.
Earrings (for hygiene reasons).
3. Return Process
To initiate a return:
Contact our customer service team at support@zzjewels.com with your order number and reason for return.
Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
Securely package the item, including the RMA number inside the package, and ship it back to us using a trackable shipping service.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] business days.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact our customer service team at support@zzjewels.com.
6. Shipping Costs
Shipping costs for returning your item are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.
7. International Returns
For international returns, please contact our customer service team at support@zzjewels.com for specific instructions. Note that international return shipping costs and any associated duties and taxes are the responsibility of the customer.
8. Contact Us
If you have any questions about our refund and return policy, please contact us at: