Shipping Policy
At ZZ Jewels, we are committed to providing you with a seamless shopping experience, including reliable and timely delivery of your orders. Please review our shipping policy for detailed information on how we handle shipping and delivery.
1. Processing Time
- Order Processing: Orders are processed within Seven business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Custom Orders: Custom or personalized jewelry may require additional processing time. We will notify you of the estimated processing time when you place your order.
2. Shipping Rates and Delivery Estimates
- Domestic Shipping: We offer standard and expedited shipping options within India. Shipping rates are calculated at checkout based on the delivery address and shipping method selected.
- International Shipping: We ship to select international locations. International shipping rates and delivery times will vary based on the destination. Please note that international shipments may be subject to import taxes, customs duties, and fees, which are the responsibility of the recipient.
Estimated Delivery Times:
- Standard Shipping: 7 business days
- Expedited Shipping: 10-15 business days
- International Shipping: 15-20 business days
Please note that these delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, weather conditions, or customs processing.
3. Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status of your shipment. If you do not receive your tracking information within [insert number] days of placing your order, please contact our customer service team at support@zzjewels.com.
4. Shipping Carriers
We partner with reputable shipping carriers to ensure the safe and timely delivery of your orders. The carrier for your shipment will be selected based on the destination, shipping method, and package size.
5. Shipping Restrictions
- P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a physical address for delivery.
- Restricted Locations: Due to certain restrictions, we may not be able to ship to all locations. If we are unable to ship to your address, we will notify you promptly and provide alternative options.
6. Customs, Duties, and Taxes
For international orders, the recipient is responsible for any customs fees, import duties, taxes, or other charges imposed by the destination country. These charges are not included in the product price or shipping cost and are determined by the customs office of the destination country.
7. Lost or Damaged Packages
- Lost Packages: If your package is lost in transit, please contact us at support@zzjewels.com, and we will work with the carrier to resolve the issue. Please allow up to [insert number] days for the carrier to investigate and locate your package.
- Damaged Packages: If your package arrives damaged, please retain all packaging materials and contact us immediately with photos of the damage. We will work to resolve the issue as quickly as possible.
8. Order Changes and Cancellations
Once an order has been placed, it cannot be modified or canceled. If you need to make changes or cancel your order, please contact us within [insert number] hours of placing your order, and we will do our best to accommodate your request.
9. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at:
ZZ Jewels
Email: support@zzjewels.com